Last updated 21 Sep 2026
1. What This Policy Covers
This policy covers everything up to the moment your parcel leaves for your address: serviceability, dispatch timelines, shipping charges and packaging. What happens at your door - attempts, one time passwords, open box checks and installation - is covered by the Delivery Policy.
2. Where We Deliver
We deliver across India to pin codes shown as serviceable at checkout. Enter your pin code on any product page to see the estimate for your address before you order. Bulky or fragile items can be serviceable in fewer pin codes than small accessories, because they move on a different network. We do not ship outside India.
3. Order Processing
- Orders are picked and packed on working days. Sunday and public holidays are not working days for dispatch.
- Prepaid orders placed before the daily cut off are usually handed to the courier the same or the next working day.
- Cash on delivery orders may need a verification call or an SMS confirmation before dispatch, which can add a day.
- A dispatch email and SMS carry the courier name and tracking number. Tracking can take a few hours to become active on the courier network.
- The standard delivery estimate is about 4 working days from dispatch, and the exact estimate for your pin code is shown at checkout.
4. Shipping Charges
Charges are calculated on the order value, not per item, and are always displayed in the order summary before payment.
| Charge | Amount | When it applies |
|---|---|---|
| Standard delivery | ₹79 | Every order that does not qualify for free delivery |
| Free delivery | No charge | Order value of ₹999 and above |
| Cash on delivery handling | ₹49 | Orders paid in cash at the door, up to ₹50,000 |
| Bulky item handling | Shown on the product page | Bulky or fragile items in some pin codes |
Shipping charges are refunded in full when we cancel an order, when the item arrives damaged or wrong, or when a product is found defective. They are not refunded on a change of mind return, because the outbound leg was already performed.
5. How We Pack
- Small electronics travel in a right sized corrugated box with air cushioning, never in a loose envelope.
- Glass and crystal lamps are double walled with edge protectors and are marked fragile and this side up.
- Every parcel carries a tamper evident seal. A broken or re-taped seal is your signal to refuse the parcel at the door.
- Where the category allows it we use recycled board and paper tape rather than plastic strapping.
- Products with lithium batteries are shipped in line with the carrier rules for such goods, which is why some pin codes are restricted for air movement.
6. Tracking Your Parcel
Track from My Orders when signed in, or from the Track Order page using the order number and the registered phone number. Order numbers begin with SIK. If a tracking page has not moved for more than forty eight hours, raise a ticket and we will open a trace with the courier rather than asking you to wait.
7. Split Shipments
An order with several items may arrive in more than one parcel, from more than one fulfilment point, on different days. You are charged shipping once for the order and never once per parcel. Each parcel has its own tracking number, and your order page lists them separately.
8. Delays We Cannot Control
Weather events, strikes, road closures, election restrictions, local containment orders and peak season volumes affect courier networks. When a shipment is delayed we update the order status and, where an estimate has clearly failed, we offer you the choice of continuing to wait or cancelling for a full refund.
9. Address Accuracy
A complete address with a landmark and a reachable phone number is the single biggest factor in on time delivery. An address can be corrected only before dispatch, from your order page or by raising a ticket quickly. After dispatch the courier controls the consignment and a change of address is not always possible.
10. Undelivered And Returned To Origin
If the courier cannot deliver after the attempts described in the Delivery Policy, the parcel returns to us. Prepaid orders are refunded in full once the parcel is received and checked. Repeated refusal of cash on delivery parcels may lead to cash on delivery being disabled on that account.
Frequently Asked Questions
How do I know if you deliver to my pin code?
Enter the pin code in the delivery box on any product page. It returns serviceability and an estimate for that specific product.
When does free shipping apply?
On orders of ₹999 and above, calculated on the order value after coupon discounts and before any cash on delivery charge.
Can I choose the courier?
No. The courier is selected by pin code, product size and the service required, such as open box delivery or an appointment for a bulky item.
My tracking has not updated for two days. What now?
Raise a ticket with the order number. We open a trace with the courier and keep you informed until the parcel moves or is declared lost, in which case you get a replacement or a full refund.
Do you ship outside India?
No. We deliver only within India.