Last updated 21 Sep 2026
1. The Return Window
Most products can be returned within 7 days of delivery. The window starts on the delivery date recorded by the courier, not on the order date. Some categories have a shorter window or are not returnable at all, and the exact window for an item is shown on its product page and on your order page, which is always the authoritative figure for that order.
2. Return Windows By Category
| Category | Change of mind | Defective or damaged | Notes |
|---|---|---|---|
| String and curtain lights | 7 days | Replacement route, reported within 48 hours for dead on arrival | Every strand, controller and adapter must come back in the original packaging |
| LED diyas and tea light candles | 7 days | Replacement route, reported within 48 hours for dead on arrival | Sealed packs that have not been opened may be returned, with the batteries removed |
| Table lamps and night lights | 7 days | Replacement route, reported within 48 hours for dead on arrival | Glass and crystal parts are checked for chips when the parcel is collected |
| Projector lamps | 7 days | 7 days if defective | The remote, the adapter and any lens discs must come back with the unit |
| Adapters, controllers and spare cables | 7 days | 7 days if defective | Must be unused and in original packaging |
| Batteries supplied with diyas and tea lights | Not returnable once opened | Replaceable if faulty on first use | Safety restriction |
3. Condition A Returned Item Must Be In
- Unused, undamaged and free of scratches, with all protective film in place where it was supplied.
- Complete: charger, cable, adapter, remote, stylus, manual, warranty card, freebies and promotional items all included.
- In the original retail box, with the barcode, IMEI or serial label intact and unpeeled.
- Reset to factory settings, with Find My, Google account, Mi account or any similar activation lock removed. A locked device cannot be accepted or refunded.
- Free of personal data. Back up anything you need before you hand the device over, because we cannot recover it afterwards.
4. What Cannot Be Returned
- Any product outside its return window.
- Products damaged by misuse, liquid, voltage surge, unauthorised repair or physical impact after delivery.
- Items missing the box, a serial label, an accessory or a bundled free item.
- Sealed audio products where the hygiene seal has been broken, unless the unit is defective.
- Products that were clearly listed as non returnable on the product page at the time of purchase.
- Lights that have been fitted or wired into place, where the fault is cosmetic rather than functional.
5. Damaged, Wrong Or Missing On Arrival
Report a damaged parcel, a wrong item or a missing item within 48 hours of delivery, with photographs of the outer carton, the seal, the packing material and the product. Do not discard the packaging until the case is closed, because the courier claim depends on it. Where the parcel was visibly tampered with, refuse it at the door; that single step turns a long investigation into a same day replacement.
6. Defective And Dead On Arrival Units
A unit that does not power on or shows a clear functional defect within 48 hours of delivery is treated as dead on arrival and is replaced or refunded rather than sent for repair. A defect that appears later is handled as a manufacturer warranty claim under the Warranty Policy, which usually means a repair or a brand authorised replacement at a service centre.
7. How To Raise A Return
- Sign in and open My Orders, select the order and choose Return or Replace on the item.
- Pick a reason and upload photographs where the reason is damage, a wrong item or a defect.
- We confirm the request and schedule a reverse pickup, usually within two to four working days.
- Hand the item over in its original box. Do not paste tape or write on the retail box; use an outer bag or the courier packaging.
- The item reaches our quality check, where the serial number, completeness and condition are verified.
- On a pass, a refund or a replacement is initiated and you are notified. On a fail, we send you the quality check reason with photographs and ship the item back at no charge to you.
8. Reverse Pickup And Self Ship
Reverse pickup is free wherever the courier network supports it. If your pin code is not serviceable for pickup we will ask you to ship the item to the address we give you and we reimburse the actual courier charge against a receipt, up to the amount a standard service would have cost. Use a courier that provides tracking, because an untracked parcel that never arrives cannot be refunded.
9. Replacement Instead Of Refund
Where you prefer a replacement and stock of the same model, colour and configuration is available, we send the replacement after the returned unit passes quality check. If that variant is out of stock, we convert the request into a refund rather than leaving you waiting indefinitely.
10. Refunds
Refund routes, timelines and deductions are set out in the Refund Policy. In short: the money goes back to the method you paid with, and a cash on delivery order is refunded to a bank account you provide.
11. Returned Packaging And E-Waste
Returned packaging is reused or sent to a recycler. If you want to dispose of an old device rather than return a new one, ask support to route it to an authorised recycler under the E-Waste (Management) Rules 2022. Never put a lithium battery in household waste.
Frequently Asked Questions
Does the return window start from the order date or the delivery date?
The delivery date recorded by the courier.
I threw away the box. Can I still return the product?
No. The original retail box with its serial and barcode label is part of the product for a return, and a service centre also needs it for some brands.
My phone is still linked to my account. What happens?
Quality check will fail the return and the unit will be sent back to you. Remove the activation lock and factory reset the device before handover.
Do I pay for reverse pickup?
No, where pickup is serviceable. Where it is not, ship it yourself and we reimburse the standard courier charge against a receipt.
What if quality check rejects my return?
You receive the reason with photographs, and the item is shipped back to you at no cost. You can escalate on the same ticket if you disagree.
Can I return part of an order?
Yes. Returns are raised per item, and a bundle must be returned complete because it was priced as a bundle.