Visit us
SN05, Ground Floor, Digamber Jain Shopping Complex, Railway Road, Karnal - 132001
Walk-in support and pickups by prior appointment.
Business hours
Mon - Sat: 9:00 AM to 8:00 PM IST
Orders placed outside these hours are picked up the next working day.
Chat with us on WhatsApp
Send your order number and a photo of the issue — it is usually the fastest way to get a fix.
We Are Here To Help
Whether you are choosing between two curtain lights, tracking a parcel, or raising a warranty claim, our support team can help. Every ticket stays with one owner until it is closed.
Customer Support
- Email: info@shopinnkart.com
- Phone: 8130038099
- Hours: Mon - Sat: 9:00 AM to 8:00 PM IST
- Contact form: the form on this page reaches the same desk and creates a ticket automatically
Address
SN05, Ground Floor, Digamber Jain Shopping Complex, Railway Road, Karnal - 132001
GSTIN: 06AQXPJ7622A2ZR
Before You Write To Us
You can resolve most requests yourself and save a round trip. Sign in and open My Orders to track a shipment, download a GST invoice, cancel an order inside the 24 hour window, or start a return inside the 7 day window. The Track Order page works without signing in if you have the order number and the registered phone number.
What To Include In Your Message
- Your order number, which begins with SIK
- The registered email address or phone number on the order
- A short description of what happened and what you would like us to do
- Photographs of the product and the outer packaging for any damage or missing item claim
Escalation And Grievance Redressal
If a reply has not reached you within two business days, or the resolution offered does not work for you, reply on the same ticket and ask for it to be escalated. Under the Consumer Protection (E-Commerce) Rules 2020 an e-commerce entity must appoint a grievance officer and acknowledge a complaint within forty eight hours. Send an escalation to info@shopinnkart.com with the subject line Grievance Officer and your existing ticket number. Unresolved complaints may also be filed on the National Consumer Helpline portal at consumerhelpline.gov.in.
Business, Bulk And GST Input Orders
For larger quantities, GST input invoicing in your company name, deployment support or a formal quotation, use the contact form and choose the business enquiry subject. Include the quantity, the model, your delivery city and your GSTIN so the quote carries the correct tax treatment.