Frequently Asked Questions

Most products can be returned within 7 days of delivery. The item must be unused and undamaged, and must come back with every accessory, the manual, the warranty card, any free gift and the original brand box with its serial number sticker intact. Raise the request from My Orders and we arrange a free reverse pickup.

Sealed in-ear earphones and earbuds cannot be returned once the seal is broken, unless the unit is defective. We also cannot accept activated software licences, used consumables such as printer ink, products damaged after delivery, items marked final sale, and devices still locked to an account such as Find My or a Google account.

Report it within 48 hours of delivery with photographs of the product, the accessories and the outer carton. Damage and dead on arrival cases are prioritised, and we send a replacement or a full refund without any shipping or restocking charge. If the outer box looks torn, wet or resealed at the door, refuse the parcel and tell us the same day.