Frequently Asked Questions

Add the products you want to the cart, open the cart and apply a coupon if you have one, then click Checkout. Enter or pick a delivery address, choose a shipping method, select a payment method and confirm. You can check out as a guest, but a registered account keeps your invoices, order history and returns in one place. A confirmation email and SMS with your order number follow within a few minutes.

You can cancel free of charge from My Orders within 24 hours of placing the order, as long as it has not been dispatched. Once a parcel leaves the warehouse, cancellation is no longer possible, but you can refuse the delivery or raise a return within 7 days of receiving it. Item and quantity changes are not possible after checkout - cancel and place a fresh order instead.

Sign in, open My Orders, select the order and click Download Invoice. The PDF carries our GSTIN, the HSN code for each item and the tax breakup, so it is valid for input credit and for business expense claims. Invoices become available once the order is dispatched and stay in your account for eight years.

Standard delivery takes 3 to 7 working days and express delivery takes 1 to 3 working days on serviceable metro pin codes. Enter your pin code on any product page for an estimate specific to your address. Orders placed before 2:00 PM IST on a working day are usually packed the same day.

Standard delivery costs ₹79 and is free on orders above ₹999. Express delivery costs ₹199 and is free above ₹4,999. Cash on Delivery adds a ₹49 handling fee on orders below ₹999, which is waived above that value. Every charge is shown on the checkout page before you confirm.

We deliver to more than 19,000 pin codes across India. Enter your pin code in the delivery box on any product page to check serviceability, Cash on Delivery availability and the expected number of days. A few remote locations, including parts of Ladakh, Lakshadweep and the Andaman and Nicobar Islands, are outside our courier network today.

Most products can be returned within 7 days of delivery. The item must be unused and undamaged, and must come back with every accessory, the manual, the warranty card, any free gift and the original brand box with its serial number sticker intact. Raise the request from My Orders and we arrange a free reverse pickup.

Sealed in-ear earphones and earbuds cannot be returned once the seal is broken, unless the unit is defective. We also cannot accept activated software licences, used consumables such as printer ink, products damaged after delivery, items marked final sale, and devices still locked to an account such as Find My or a Google account.

Report it within 48 hours of delivery with photographs of the product, the accessories and the outer carton. Damage and dead on arrival cases are prioritised, and we send a replacement or a full refund without any shipping or restocking charge. If the outer box looks torn, wet or resealed at the door, refuse the parcel and tell us the same day.

Cash on Delivery is live on serviceable pin codes for orders up to ₹50,000. Online options including UPI, credit and debit cards, net banking, wallets and no-cost EMI are enabled gateway by gateway and appear at checkout as soon as they are available in your region.

Refunds start within 24 hours of a cancellation, or within 48 hours of a returned item passing our quality check. UPI, net banking and wallet refunds reach you in 3 to 5 working days, card refunds in 5 to 7 working days, and Cash on Delivery refunds are sent by NEFT to a bank account in your name within 5 to 7 working days.

Click Forgot Password on the sign in page and enter your registered email address. We send a reset link that stays valid for 60 minutes and can be used once. If the email does not arrive within a few minutes, check the spam folder and confirm you are using the address the account was created with.

Use the unsubscribe link at the bottom of any marketing email, or turn off communication preferences in My Account. Unsubscribing stops offers and newsletters only - you will still receive transactional messages such as order confirmations, dispatch updates and refund notices, because those are part of the service you asked for.